WARRANTY INFO

 

NEUSTAR MANUFACTURING warrants to the first purchaser that each new product manufactured is free of defects in workmanship and material under normal use and service provided that the trailer is properly maintained, used with normal intended use and in a manner that does not exceed the GROSS VEHICLE WEIGHT RATING (GVWR) and axle weight rating as indicated on the serial plate.

This LIMITED WARRANTY shall begin at the date of delivery and continue as specified in the warranty coverage table.  In brief:

NEUSTAR MANUFACTURING provides 100% parts (not including fluids) and labour coverage on all its components for a period of 30 days from the in service date with the exception of Brakes, Tires & ABS Sensors after which the supplier and/or NEUSTAR MANUFACTURING warranty applies.  Further the following Warranty applies:

Frame Warranty: 5 years prorated

  • Year 1 to 2 – 100% Parts & Labour
  • Year 3 – 50% Parts Only
  • Year 4 & 5 – 25% Parts Only

Box Warranty: 3 years prorated

  • Year 1 – 100% Parts & Labour
  • Year 2 – 50% Parts Only
  • Year 3 – 25% Parts Only

In the event that components are deemed defective, they shall be repaired or replaced at the option of NEUSTAR MANUFACTURING.  Further, components manufactured and or supplied to NEUSTAR MANUFACTURING are warranted to the extent as provided by the manufacturer and/or supplier.

It is understood that this warranty is limited to the manufacturer making good at its factory or an authorized repair centre any part or parts of said product, which shall be returned to the factory with transportation charges prepaid and which our examination shall disclose to our satisfaction to have been defective.

This warranty shall not apply to any product which has been subject to misuse, negligence, accident, overloading beyond the factory rated load capacity or to any product that has been repaired or altered outside our factory without our written permission so as, in our judgement, to affect the products stability and operational reliability.

Parts or components not manufactured by us are covered by the warranties of the suppliers of such parts or components.  We make no warranty whatsoever with respect to such parts or components.  Parts considered maintenance are not covered by warranty: brakes, springs, seals, bearings, rubber components and bushings, etc.  Labour is not covered on these parts.

WARRANTY CLAIMS ARE SUBJECT TO THE FOLLOWING CONDITIONS:

a)        Warranty bills which have not received our prior authorization will not be accepted by us under any circumstances.

b)        Warranty parts required will be supplied by us unless otherwise agreed upon.  The defective part(s) must first be returned to us, prepaid, for our inspection.

c)        Any invoices covering warranty parts and/or labour that we consider excessive will be paid on the basis of our cost of such parts and/or labour, as if the work has been done at our factory.

d)        All invoices submitted for warranty must show the number of hours of labour and the rate of same.

 

NEUSTAR MANUFACTURING will make no other warranties, express or implied.  We will not be responsible for incidental or consequential damages resulting from any breach of warranty including, but not limited to, loss of income, damage to vehicle, attachments, truck or cargo, towing expenses, or injury to or death of persons.

NEUSTAR MANUFACTURING warrants to the first purchaser that each new product manufactured is free of defects in workmanship and material under normal use and service provided that the box is properly maintained, used with normal intended use and in a manner that does not exceed the GROSS VEHICLE WEIGHT RATING (GVWR) and axle weight rating as indicated on the truck serial plate.

This LIMITED WARRANTY shall begin at the date of delivery and continue as specified in the warranty coverage table.  In brief:

NEUSTAR MANUFACTURING provides 100% parts and labour coverage on all its components for a period of 30 days from the in service date after which the supplier and or NEUSTAR MANUFACTURING warranty applies.  Further the following Warranty applies:

Box Warranty: 5 years prorated (gravel boxes)

  • Year 1-3 – 100% Parts & Labour
  • Year 4 & 5 – 25% Parts Only

Box Warranty: 5 years prorated (grain boxes)

  • Year 1 – 100% Parts & Labour
  • Year 2 & 3 – 50% Parts Only
  • Year 4 & 5 – 25% Parts Only

Paint Warranty: 7 years prorated (grain boxes)

  • Year 1-7 – 100% Parts & Labour

In the event that components are deemed defective, they shall be repaired or replaced at the option of NEUSTAR MANUFACTURING.  Further, components manufactured and or supplied to NEUSTAR MANUFACTURING are warranted to the extent as provided by the manufacturer and/or supplier.

It is understood that this warranty is limited to the manufacturer making good at its factory or an authorized repair centre any part or parts of said product, which shall be returned to the factory with transportation charges prepaid and which our examination shall disclose to our satisfaction to have been defective.

This warranty shall not apply to any product which has been subject to misuse, negligence, accident, overloading beyond the factory rated load capacity, or to any product that has been repaired or altered outside our factory without our written permission so as, in our judgement, to affect the products stability and operational reliability.  We will not provide warranty on paint damage caused by fertilizer corrosion.

Parts or components not manufactured by us are covered by the warranties of the suppliers of such parts or components.  We make no warranty whatsoever with respect to such parts or components.  Parts considered maintenance are not covered by warranty: brakes, springs, seals, bearings, rubber components and bushings, etc.  Labour is not covered on these parts.

WARRANTY CLAIMS ARE SUBJECT TO THE FOLLOWING CONDITIONS:

a)        Warranty bills which have not received our prior authorization will not be accepted by us under any circumstances.

b)        Warranty parts required will be supplied by us unless otherwise agreed upon.  The defective part(s) must first be returned to us, prepaid, for our inspection.

c)        Any invoices covering warranty parts and/or labour that we consider excessive will be paid on the basis of our cost of such parts and/or labour, as if the work has been done at our factory.

d)        All invoices submitted for warranty must show the number of hours of labour and the rate of same.

NEUSTAR MANUFACTURING will make no other warranties, express or implied.  We will not be responsible for incidental or consequential damages resulting from any breach of warranty including, but not limited to, loss of income, damage to vehicle, attachments, truck or cargo, towing expenses, or injury to or death of persons.